tradroom

Troubleshooting

Common snags and how to fix them. If something isn't working, try the matching section below. Most problems are quick to sort out.

I didn't get my invitation email

  1. Check your spam or junk folder.
  2. Search your inbox for tradroom.
  3. Make sure the person inviting you has your correct email address.
  4. Invitations expire (48 hours for a student, 7 days for a tutor). If yours has, ask them to send a new one.

I can't sign in

  • Wrong password? On the login page choose Forgot password to set a new one by email.
  • Never set a password? If your details were uploaded in bulk, choose Activate your account on the login page instead. See Getting started.
  • Check the email address: sign in with the exact address your invite was sent to.
  • Watch for an extra space or autocorrect in the email or password fields.

The confirmation or reset link didn't work

These links are single-use and time-limited. If a link says it's expired or already used, request a fresh one (forgot-password, or ask to be re-invited) and use the newest email. Open it on the same device where you'll sign in.

A file won't open or play

  • Check your internet connection. Resources load from the web each time.
  • Give large recordings a moment to start.
  • Try turning your phone off silent, and turn the volume up, for audio.
  • Still stuck? Refresh the page (see below), or tell your tutor which resource it is.

The page looks wrong or is stuck

  1. Refresh the page. On a phone, pull down from the top; on a computer, press the reload button.
  2. Close the tab and open tradroom again.
  3. Make sure your browser is up to date.
  4. If you added tradroom to your home screen, open it from there for the full-screen view.

Still odd?: Try a different browser (Safari, Chrome, Edge or Firefox) or another device. If it works there, the first browser likely just needs updating or a restart.

I'm not seeing a resource, class or event I expect

You only see what's been shared with you, and some resources have a start or end date. If something's missing that you think you should have, the quickest fix is to ask your tutor or organisation. They can check what's assigned to you.

Still stuck? Get help

When you're signed in:

  • Students can message their tutor from Admin → Help & support.
  • Tutors and admins can message an administrator from the same place.

If you can't sign in at all, or you're not a member yet, get in touch. Say what you were doing, what happened, and which device and browser you're using. It helps us help you faster.